About us

Who We Are

Racwill Investment Limited, established on January 30, 2019, is a leading debt collection company in Kenya. Registered under the Companies Act, 2015, we provide innovative and client-centered debt recovery solutions that help organizations reclaim outstanding debts efficiently while safeguarding their reputation.

Our team combines industry expertise with a commitment to ethical practices, ensuring that every interaction reflects positively on our clients' brands. We understand the delicate balance between effective debt recovery and maintaining positive customer relationships.

Our Story

Since our founding in 2019, Racwill Investment Limited has grown to become one of Kenya's most trusted debt collection agencies. What began as a small team with a vision to transform the debt collection industry has evolved into a full-service recovery partner for leading organizations across healthcare, banking, and financial services sectors.

Our growth has been driven by a simple philosophy: debt collection can be effective while remaining ethical and professional. This approach has earned us the trust of major institutions like The Nairobi Hospital, Karen Hospital, Family Bank, and ABC Bank.

To enhance client productivity by recovering bad debts, enabling organizations to achieve their full financial potential.

To set industry benchmarks as the leading debt collection firm by delivering innovative, reliable, and efficient solutions.

Core Values
That Define Us

Client Satisfaction

We prioritize the success and satisfaction of our clients, recognizing it as the cornerstone of our growth. Our commitment goes beyond meeting expectations—we aim to consistently exceed them. This dedication drives us to deliver exceptional service and foster long-term partnerships.

Integrity

Integrity forms the foundation of our operations. Through open and honest communication, we build trust and respect in all interactions—with clients, colleagues, and account holders. Upholding this principle ensures we remain a reliable and ethical organization.

Innovation

We embrace innovation as a catalyst for growth and adaptability. By refining our processes and adopting new strategies, we stay ahead of evolving client needs and industry demands, ensuring our solutions remain effective and forward-thinking.

Our Approach

Streamlined Debt Collection Processes

We ensure efficient debt recovery through:

Data Verification: Validating client-provided information for accuracy
Automated Communication: Sending SMS and email notifications for prompt engagement
Persistent Follow-Ups: Conducting regular and professional follow-ups to maximize recovery
Formal Notices: Issuing compliant recovery letters to expedite payment

Transparent Reporting

Our clients receive customized reports, ensuring full visibility into the recovery process:

Promise-to-Pay (PTP) Reports
Month-to-Date (MTD) Payments
Collection Progress Reports

Our Competitive Edge

Our automated systems guarantee timely and accurate updates. Racwill Investment delivers results within 30 days by:

Securing full or partial payments
Establishing structured repayment plans
Advising on legal recovery options when necessary

We prioritize long-term partnerships through:

Professional debtor engagements for amicable settlements
Process improvement recommendations for clients
Continuous adaptation to client needs and industry trends

Financial Terms

Our rates are competitive and structured as follows:

10% for debts less than 180 days old
12.5% for debts 180–360 days old
15% for debts over 360 days old

Rates are exclusive of VAT. Invoices will be payable on demand.

85+

Average Recovery Rate

10+

Years of Experience

$25k+

Debts Recovered

15+

Major Clients

Our Clients

Organizations
That Trust Us

We're proud to serve leading organizations across Kenya's healthcare and financial sectors. Our diverse client portfolio includes:

Trusted by global brands

Book a consultation

We provide innovative and client-centered debt collection solutions to help organizations recover outstanding debts efficiently while protecting their reputation.

+254 721 470 994
+254 726 703 825

info@racwill.org

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