Our
Services
At Racwill Investment Limited, we provide customized, results-driven debt collection services across Kenya. Our solutions are designed to handle a wide range of debt categories, with a focus on ethical practices, professionalism, and client satisfaction. Since our establishment in 2019, we have helped numerous organizations recover outstanding debts while protecting their reputation.
Our Collection Process
Initial Assessment and Data Verification
- Reviewing all account information for accuracy
- Validating contact details of debtors
- Classifying debts by age, amount, and recovery potential
- Creating customized collection strategies for different debt categories
Strategic Communication
- Automated initial notifications via SMS and email
- Personalized phone calls from skilled negotiators
- Formal written notices when required
- Escalation protocols for non-responsive accounts
Negotiation and Payment Plans
- Full payments whenever possible
- Structured repayment plans for larger amounts
- Partial settlements when appropriate
- Documentation of all agreements
Transparent Reporting
- Promise-to-Pay (PTP) Reports
- Month-to-Date (MTD) Payments
- Collection Progress Reports
- Success rate analytics
Continuous Evaluation
- Analyzing success rates by approach
- Adjusting techniques based on outcomes
- Implementing process improvements
- Providing recommendations to clients for reducing future debt issues
Post-Recovery Analysis and Reporting
- Performance Analytics: Detailed breakdown of recovery rates and actionable insights to prevent future defaults
- Recommendations Report: Customized suggestions for improving internal processes and reducing collection issues
- Documentation Archive: Secure storage of all recovery documentation for compliance and future reference
Our nearly 8,000 committed staff members are ready to help.
Our Core Services
We provide effective debt recovery solutions designed for your needs. Our services blend expertise with ethical practices to recover funds while protecting your reputation. Since 2019, we've helped businesses across Kenya improve their cash flow.
Tele-collection
Services
- Make initial contact to verify debtor information
- Present clear repayment options
- Negotiate realistic payment terms
- Follow up consistently to ensure compliance
- Document all communication for reporting purposes
Debt Collection
Training
- Best practices in debt collection communication
- Negotiation techniques for different debtor scenarios
- Legal compliance in collection procedures
- Documentation and record-keeping strategies
- Early intervention approaches to prevent late payments
Legal
Recovery Support
- Assessment of case viability for legal action
- Documentation preparation for legal proceedings
- Coordination with legal partners when necessary
- Continued negotiation attempts during legal processes
- Post-judgment recovery strategies
Account Monitoring
Services
- Best practices in debt collection communication
- Negotiation techniques for different debtor scenarios
- Legal compliance in collection procedures
- Documentation and record-keeping strategies
- Early intervention approaches to prevent late payments
Book a consultation
+254 721 470 994 / +254 726 703 825
info@racwill.org